"Is this an emergency?" gets a real answer.
Half your calls are worried owners who don't know if it can wait until Thursday. Your agent triages by your protocols, routes true emergencies to the ER line, books the rest to the right doctor, and keeps vaccines and refills moving without tying up your front desk at any location.
A worried owner, triaged and booked
Trained on the veterinary playbook
Follows your triage protocols to the letter, and never diagnoses, only routes, the same way at every clinic.
Protocol-based triage
Your triage tree, executed exactly: true emergencies to the ER line, urgent to same-day, routine to the calendar.
Multi-doctor scheduling
Books by doctor, species preference, visit type, and room availability, sick visit and annual don't collide.
Vaccine and wellness reminders
Outbound reminders when rabies, DHPP, or annuals come due, from your practice-management data.
Refill request intake
Captures medication refill requests with pet, med, and pharmacy so techs approve in batch, not per-call.
Boarding and grooming
Handles the reservation calls that clog your line every holiday week, capacity-aware, deposit-aware.
Post-op check-ins
Outbound day-after calls with your standard questions; anything off-script gets flagged to a tech immediately.
One flat monthly fee
A short scoping call, a flat quote on the spot, and month-to-month from day one. Every call included, never per-minute.
Give every worried owner a real answer
Hear your veterinary agent triage by protocol and book the right doctor, live.