Half your calls are worried owners who don't know if it can wait until Thursday. Your agent triages by your protocols, routes true emergencies to the ER line, books the rest to the right doctor, and keeps vaccines and refills moving without tying up your front desk.
Jen's dog got into the trash and has been vomiting since morning. She doesn't know if it's serious.
Follows your triage protocols to the letter — and never diagnoses, only routes.
Your triage tree, executed exactly: true emergencies to the ER line, urgent to same-day, routine to the calendar.
Books by doctor, species preference, visit type, and room availability — sick visit and annual don't collide.
Outbound reminders when rabies, DHPP, or annuals come due — from your practice-management data.
Captures medication refill requests with pet, med, and pharmacy so techs approve in batch, not per-call.
Handles the reservation calls that clog your line every holiday week — capacity-aware, deposit-aware.
Outbound day-after calls with your standard questions; anything off-script gets flagged to a tech immediately.