Tenant calls are a firehose of leaky faucets, lockouts, and the occasional genuine flood. Your agent answers all of it, separates the emergency from the annoyance by your rules, dispatches the right vendor, and files the ticket — while your property managers sleep.
A tenant at one of your buildings wakes up to water pooling in the hallway. Nobody on your staff has to wake up with her.
Your escalation matrix, your vendor list, your properties — executed the same at 2pm and 2am.
Flood, no heat, lockout, gas smell — instant dispatch by your matrix. Dripping faucet — morning ticket. No judgment calls by tired humans.
Pages the right vendor for the trade and property, waits for confirmation, escalates to backup if none comes.
Every call becomes a ticket in your system — unit, issue, photos, urgency, dispatch record — before the call ends.
Answers availability, pricing, and pet-policy questions from your listings, and books showings to your leasing calendar.
Handles the where-do-I-pay and office-hours calls that eat your staff's mornings — and routes real disputes to a human.
Every after-hours call, dispatch, and resolution logged and searchable when the owner asks what happened.