Built for Plumbing
The 11pm burst pipe calls someone.
Plumbing is won after hours. A voice agent trained on your service area, your dispatch rules, and your pricing answers every call — triages the flood from the drip, books the window, and pages your on-call tech before the caller hangs up.
What it sounds like at 11:40 on a Tuesday night.
Marcus has water coming through his kitchen ceiling. Your office closed six hours ago. Here's the call, start to dispatch.
Caller · 11:40 PM"There's water coming through my kitchen ceiling — I think a pipe burst upstairs. I don't know what to do."
ScheduleIX"Okay, first thing: do you know where your main water shut-off is? Usually near the water meter, basement, or where the line enters the house. Shutting that off stops the damage while we get someone to you."
Caller"Found it — okay, it's off. The dripping is slowing down."
ScheduleIX"Good. That was the right move. This qualifies for emergency dispatch — I can have our on-call tech at your address within the hour. There's an after-hours dispatch fee, which I want you to know about up front. Should I send him?"
Caller"Yes, please. How fast can he get here?"
ScheduleIX"He's been paged with your address and the details. You'll get a text with his name and ETA in about two minutes. Keep that main line off until he arrives."
✓ Emergency triaged · shut-off walkthrough given · on-call tech paged · fee disclosed · ticket created · SMS sent
Trained on the plumbing playbook.
Not a generic bot. It knows a slab leak from a running toilet, quotes your dispatch fees correctly, and books to your real service windows.
01
Emergency triage
Burst pipe, sewage backup, no water — instant emergency track with shut-off coaching. Dripping faucet — tomorrow's schedule. Your rules decide the line.
02
On-call dispatch
Pages the tech on rotation by SMS and voice, with the address, issue, and photos if the caller texts them. If he doesn't confirm, it escalates to the backup.
03
Service-window booking
Books arrival windows, not fake precision — and sends the running-late texts when your morning jobs stack up.
04
Job history lookup
Sees the water heater you installed in 2023 and its warranty status before quoting a repair on it.
05
Recall campaigns
Outbound reminders for water heater flushes, backflow testing, and annual inspections. Slow-week filler that pays for the month.
06
ServiceTitan · Jobber sync
Tickets, statuses, completions — written to the software your office already runs on.