Built for Auto Repair
The phone rings. The wrenches keep turning.
Every time a tech walks to the phone, a bay goes idle. Your agent books appointments, answers “is my car ready?”, quotes your real ranges, and makes the status-update calls your customers actually want — without pulling anyone off a job.
What it sounds like on a real shop call.
Luis's check-engine light came on this morning and he needs the car for work.
Caller · 9:05 AM"My check engine light came on driving in today. Car seems fine but I need it for work — how fast can you look at it?"
ScheduleIX"If it's driving normally and the light is steady, not flashing, you're usually okay to drive it in. A flashing light means stop driving — is it steady?"
Caller"Steady, yeah."
ScheduleIX"Good. Diagnostic takes about an hour. I can get you in at 11:30 today, and if you need to be mobile, we have loaners — first come, first served, and there's one left for today. Want it?"
Caller"Seriously? Yes. Book both."
ScheduleIX"Done — 11:30 drop-off, loaner reserved under Luis. Once the diagnostic is in, you'll get a text with what we found and the cost before anything gets touched. Nothing happens without your okay."
✓ Same-day diagnostic booked · loaner reserved · approve-before-work expectation set · RO created
Trained on the shop playbook.
Knows your bays, your loaner fleet, your labor rates, and the sentence every customer wants to hear: nothing happens without your approval.
01
Bay-aware booking
Books by service type and duration against real bay and tech capacity — no more four oil changes at 8am.
02
“Is my car ready?” handled
Reads repair-order status and answers the call that interrupts your service writer 30 times a day.
03
Estimate & approval flow
Quotes your published ranges, sets the approve-before-work expectation, and logs verbal approvals with timestamps.
04
Status-update calls
Outbound updates when the diagnosis is in, when parts land, and when it's ready — the calls shops never have time to make.
05
Maintenance reminders
Mileage- and interval-based outbound: oil, brakes, tires, inspection due — from your service history.
06
Parts & vendor calls
Answers vendor delivery calls and routes parts questions to the right person instead of whoever picked up.