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Feature · Text Agent

Some people will never call.
Let them text.

A number your customers can text instead of dialing. It answers their questions, checks your real calendar, and books the appointment without anyone picking up a phone.

Runs standalone or with voice One flat fee, every message included
SX
Brightline Plumbing
TODAY 9:12 PM
Hey do you guys do same day water heater replacement
We do, depending on the model and your zip. Are you out of hot water right now, or planning ahead?
No hot water since this afternoon. I'm in 11361
That's in our service area, and no hot water counts as urgent. Can you send a photo of the label on the tank?
[photo]
50 gallon gas, we stock that one. I can do tomorrow 8 to 10am or 12 to 2pm. Which works?

The customer who won't pick up the phone.

Every business has them. They are not going to call. They will text, or they will go somewhere else.

Nobody wants to be on hold

They are texting from a job site, a waiting room, or bed at 11pm. A phone call is the one thing they will not do, so today they text a competitor who answers.

One brain, two front doors

This is not a second system. It is the same agent as your phone line with a keyboard instead of a voice, so answers never drift between channels.

Text can do things a call cannot

They can send a photo of the leak, screenshot an insurance card, or answer in the morning. The thread waits for them and picks up right where it left off.

How it actually runs.

Four steps, and only the first one involves you.

01

Publish the number

Your Google Business listing, website, ads, signage, business cards. Anywhere your number already appears.

02

They text it

Like texting a person. No app, no form, no account, no hold music.

03

It books them

Answers questions from your knowledge base, reads your live calendar, offers real windows, confirms.

04

You get the appointment

On your calendar, in your CRM, with the full thread attached. You did nothing.

What the text agent handles.

Everything the phone agent does, in the channel a lot of your customers actually prefer.

A number they can text

A real textable business number you publish anywhere. They text instead of calling, and nobody downloads anything.

Your real calendar

Same live availability as the phone agent, with your buffers, territories, and appointment types respected.

Your policies and pricing

Same knowledge base as your voice agent, so hours, service area, and pricing answers match everywhere.

Threads that breathe

Someone messages at midnight and replies at 7am. The conversation continues with full context, no re-explaining.

Photos and details

A picture of the broken unit, the damaged bumper, the model number. Your team shows up prepared instead of guessing.

Logged and escalated

Every thread writes to your CRM with a transcript and summary, and real emergencies pull in a human immediately.

Three ways to run it.

Same agent, same flat fee model. Pick the front doors your customers actually use.

Voice

For businesses that live on the phone
  • AI receptionist on your line, 24/7
  • Answers, qualifies, books, logs
  • Unlimited simultaneous calls
MOST COMPLETE

Voice + Text

Catch everyone, however they reach out
  • Everything in both packages
  • One agent, one knowledge base
  • Calls and threads in the same place
  • One flat fee

Text only

When your team already answers calls
  • Textable number, booking over SMS
  • Photo and detail capture
  • Confirmations, reminders, follow-ups
Get set up See pricing

Stop losing the ones who won't call.

Live on your number in 5 business days. Month to month, cancel anytime.

Get set up