Some people will never call. Let them text.
A number your customers can text instead of dialing. It answers their questions, checks your real calendar, and books the appointment without anyone picking up a phone. Runs standalone or alongside voice, at every location.
Nobody wants to be on hold.
Every business has them. They're texting from a job site, a waiting room, or bed at 11pm. A phone call is the one thing they will not do, so today they text a competitor who answers. Give them a real textable business number you publish anywhere, and they text instead of calling.
- A real textable number, no app, no form, no account
- They text like texting a person, no hold music
- The thread waits for them and picks up right where it left off
Not a second system.
It's the same agent as your phone line with a keyboard instead of a voice, so answers never drift between channels. Same live availability, with your buffers, territories, and appointment types respected. Same knowledge base, so hours, service area, and pricing answers match everywhere.
- Your real calendar, same as the phone agent
- Your policies and pricing, one knowledge base
- Calls and threads in the same place
Threads that breathe.
They can send a photo of the leak, screenshot an insurance card, or answer in the morning. Someone messages at midnight and replies at 7am, and the conversation continues with full context, no re-explaining. Every thread writes to your CRM with a transcript and summary, and real emergencies pull in a human immediately.
- Photos and details, so your team shows up prepared
- Threads continue with full context, no re-explaining
- Logged to your CRM and escalated when it matters
Booked entirely over text.
A late-night message about a broken water heater. No call, no app, just a thread that gets it done.
Same agent, same flat fee model.
Pick the front doors your customers actually use.
| Capability | Voice | Voice + Text | Text only |
|---|---|---|---|
| On your phone line, 24/7 | ✓ | ✓ | No |
| Unlimited simultaneous calls | ✓ | ✓ | No |
| Booking over SMS | No | ✓ | ✓ |
| Photo and detail capture | No | ✓ | ✓ |
| One agent, one knowledge base | ✓ | ✓ | ✓ |
| Confirmations, reminders, follow-ups | ✓ | ✓ | ✓ |
Stop losing the ones who won't call.
See how ScheduleIX books by text across every location, standalone or alongside voice.