Turn equipment alerts into service calls.
When a customer's equipment goes offline, ScheduleIX contacts them automatically, answers their questions, and books the service call on your calendar, for every account across every location.
Your system detects the problem. We handle everything after.
Your monitoring system tells you something went wrong. ScheduleIX turns that alert into a real customer conversation and, when they say yes, a booked service call. Keep whatever you already run, we sit downstream of it and act on the alerts it already produces.
- We reach out to the customer by name, over text
- The agent answers questions from your services and rules
- We check your calendar and book the appointment
The repetitive follow-up, handled for you.
Customers get a response in minutes, not hours or the next morning. Automated follow-up leads to more scheduled service appointments, and your team focuses on the work instead of chasing every alert. If it can send an alert, ScheduleIX can respond.
- Respond in minutes, not hours
- Your technician gets the address, fault code, and full thread
- Declined offers close politely and log the outcome, no pestering
Offline to booked in under three minutes.
A customer's solar inverter goes offline. The whole thing, start to finish, over text.
Frequently asked questions
Does ScheduleIX replace my monitoring system?+
Can it text customers automatically?+
What happens if the customer has questions?+
What if the customer doesn't want service?+
How long does setup take?+
Does my technician get the details?+
Your equipment already knows when something goes wrong.
Now your customers can know, and your team can act. See how ScheduleIX turns alerts into booked jobs.